Cancellation & Refunds

Cancelling your subscription

Zaxonite IQ is provided as a monthly subscription service. Customers may cancel their subscription through the available account billing controls. Cancellation prevents the subscription from renewing for a further billing period.

Unless otherwise stated during purchase, cancellation takes effect at the end of the current paid billing period. Customers may continue to access the service during the remainder of that paid period, subject to the Terms & Conditions.

Refunds

Subscription charges are generally non-refundable once a paid billing period has begun, except where a refund is required by applicable law or where Zaxonite Systems Ltd agrees that a refund is appropriate because of an error or exceptional service issue.

Cancelling a subscription does not automatically refund charges already paid for the current billing period.

If you believe you have been charged incorrectly or have experienced a problem that you believe warrants a refund, contact Zaxonite Systems Ltd so that the circumstances can be reviewed.

Failed or duplicate payments

If you believe a payment has been taken more than once, taken incorrectly, or otherwise does not correspond with your subscription, contact us as soon as possible so that we can investigate.

How to contact us

For cancellation, billing or refund enquiries, contact:

Please include sufficient information for us to identify your account and investigate the request. Do not send passwords or other authentication credentials by email.

Consumer rights

Nothing in this policy is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted under applicable law.